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About uBreakiFix by Asurion

About Us

Founded in 2011, iDoctor Cell Phone and Tablet Repair LLC set out with one clear mission: to become an industry leader in handheld and portable device repair. In 2018, we strengthened that commitment by partnering with uBreakiFix, aligning ourselves with a nationally recognized brand known for OEM-Grade parts, expert training, and continued innovation in the repair space.

A bit about our brand: uBreakiFix was established in 2009 and has since expanded to over 700 locations across the U.S., Puerto Rico, Canada, and beyond. Its rapid growth is a testament to an unwavering dedication to customer satisfaction, industry-leading warranties, and a competitive price promise. From smartphones and tablets to gaming consoles, laptops, and data recovery—uBreakiFix is the trusted name in device repair.

At iDoctor LLC, we’re proud to be a part of that legacy. Our team of highly trained technicians is equipped to repair nearly any device while upholding the highest standards of quality and functionality. Thanks to the loyalty and referrals of our customers, we’ve grown into one of the most trusted electronic repair providers—bringing fast, reliable service to communities nationwide.

If it’s got a power button and there are parts available, we’ll take a look at it. And with every repair backed by our 90-day minimum warranty, we stand behind the work we do. At iDoctor, we don’t just fix devices—we restore peace of mind.

Our Team

Our People Statement

At iDoctor Cell Phone and Tablet Repair LLC, operating as UBREAKIFIX by Asurion, our people are the heart of everything we do.

We are proud to be a team of hard-working, honest, and highly skilled individuals who bring their best to every device and every customer. From Everett to Lynnwood to Smokey Point, our team members don’t just show up—they step up. They care deeply about their craft, about each other, and about the communities we serve.

We value the kind of people who own their work, lift each other up, and keep learning—because excellence isn’t a destination, it’s a daily habit. We are technicians, problem-solvers, and trusted partners to the people who walk through our doors. Whether it’s delivering flawless repairs or earning another five-star review, our team leads with integrity, grit, and pride.

Our people represent the best of what this business stands for: accountability, transparency, teamwork, and an unwavering commitment to doing things the right way. We celebrate those who treat customers like family, who take ownership of their results, and who believe that trust is earned—one repair at a time.

Because at the end of the day, it’s not just what we fix—it’s who we are that sets us apart.

Our Culture

Our Culture Statement

At UBREAKIFIX by Asurion in Everett, Lynnwood, and Smokey Point, our culture is built on trust, transparency, and the relentless pursuit of doing right by our customers. Our digital reputation—reflected in thousands of reviews—tells a clear story: we are a team that listens, cares, and delivers on our promises.

We believe every device represents something more than just hardware—it’s a connection to work, family, memories, and daily life. That’s why we treat every repair with urgency, integrity, and pride.

Across all three locations, our team is unified by a shared standard: to treat every customer the way we’d want our own friends and family to be treated. We hold ourselves accountable not just to our metrics, but to the feedback our customers leave behind. Whether it’s a five-star review or a hard-earned lesson, we embrace it as an opportunity to grow.

We don’t just fix devices—we build relationships, inspire trust, and strive to leave every customer interaction better than we found it. That mindset has earned us the reputation we’re proud of, and it fuels our commitment to continuous improvement, every day.

Our Values

Our Value Statement

At UBREAKIFIX by Asurion, we value:

  • Integrity in Every Interaction
    We do the right thing—even when no one is watching. Honesty, transparency, and fairness guide every repair, recommendation, and conversation.

  • People Over Devices
    Behind every broken screen or battery issue is a person relying on us. We value empathy, respect, and a customer-first mindset in all that we do.

  • Craftsmanship and Precision
    We take pride in our work. Our team is committed to delivering high-quality repairs that meet or exceed manufacturer standards, backed by rigorous training and OEM-grade parts.

  • Reputation Built on Results
    We’ve earned our strong digital reputation one customer at a time. We value the trust our communities place in us and strive to exceed expectations at every opportunity.

  • Teamwork and Accountability
    We’re stronger together. We support each other, hold ourselves accountable, and share a collective responsibility to deliver exceptional service at every location.

  • Continuous Growth
    We never settle. We learn from feedback, adapt to new technologies, and constantly raise the bar for what excellence looks like in our industry.

Why join us?

Why Join Us

When you join UBREAKIFIX by Asurion at iDoctor Cell Phone and Tablet Repair LLC, you’re not just starting a job—you’re becoming part of a team that takes pride in doing things right.

We’re a company built on trust, skill, and accountability. Our reputation isn’t just reflected in the thousands of five-star reviews we’ve earned—it’s felt in every customer interaction, every high-quality repair, and every teammate who shows up ready to make a difference.

Here’s what makes us different:

  • Growth-Minded Culture
    Whether you're starting your first tech role or advancing your career, we invest in your development through hands-on training, coaching, and leadership opportunities.

  • Earned Trust, Real Impact
    You'll work for a team that’s respected in the community and trusted by industry leaders. What you do matters—your skill, your effort, your ideas.

  • A Team That Has Your Back
    We support one another, hold each other accountable, and win together. You’ll never be just a number here—you're part of a tight-knit team with shared goals and mutual respect.

  • Do Work That Means Something
    We don’t just fix devices—we restore connections, solve problems, and help people stay plugged into the moments that matter most.

  • Fair Pay and Real Recognition
    From competitive wages and performance-based bonuses to appreciation that actually shows—we make sure your hard work is seen, valued, and rewarded.

If you want more than just a job—if you're looking to build something you're proud of with a team that works hard, laughs often, and grows together—you’ll fit right in here.